IMPORTANT FESTIVAL UPDATE
We are disappointed to announce that after close conversations with our partners at the Maltese Tourism Authority, we have been informed that due to an increase in Covid-19 cases in Malta, we can no longer go ahead with Escape 2 The Island this year.We worked closely with the Maltese authorities from the beginning to put on Escape 2 The Island, but in light of the recent increase in Covid-19 cases over the past week, Escape 2 The Island can no longer take place in a safe manner.
All customers will receive a full face-value refund on their festival tickets, automatically refunded within the next 30 working days. There is no need to contact your ticket agent. They will be sending out confirmation of the refund to you.
We encourage all ticket holders to get in contact with their travel and accommodation provider for further information regarding flights and hotel bookings.
FAQs
How do I get my refund?
All tickets purchased will be refunded automatically, please leave 30 working days to allow this to be processed. If your refund hasn’t been processed after 30 working days, please do get in touch with your ticket vendors customer service team.
Accommodation Bookings
We encourage all ticketholders to get in contact with their travel and accommodation provider for further information regarding flights and hotel bookings.
Flight Bookings
For all flight bookings, please get in contact with your flight provider who will be able to assist with next steps from there. We’ve listed a range of useful links and resources for notable flight providers below
What are the official ticket outlets?
Official ticket outlets
Festicket Support:
https://support.festicket.com/hc/en-us/articles/115003089292-Contact-Support
Ticket Arena Support:
https://www.ticketarena.co.uk/help/customer-support
Skiddle Support:
https://www.skiddle.com/contact/
0333 301 0101
Shoobs Support:
https://shoobs.com/contact
Escape 2 The Island Terms & Conditions